CUSTOMER CARE

At Kate's Krystals we aim to provide you with total customer satisfaction. We feel that customers should be treated with care and respect. We also hope that our customers respect us equally. 

If you feel that you haven't received this treatment in any way please do not hesitate to contact us regarding this at kateskrystals1111@gmail.com and we will try our best to resolve the issue for you. 

GDPR policy

WHAT IS GDPR AND HOW WILL IT AFFECT ME?

The General Data Protection Regulation (GDPR) strengthens your personal data rights, including the way companies handle your data and redress for misuse of that data.

On 25 May 2018 a massive change in the way companies must handle data, and the rights that consumers have, comes into force. This new regulation is called the General Data Protection Regulation (GDPR) and it will be applicable across the EU.

In the UK, those regulations will be incorporated into the Data Protection Act 2018 – the Bill is currently going through Parliament. It builds on the current Data Protection Act 1998 (DPA) and will strengthen the legislation, giving you more rights and protections.

WHAT TYPE OF INFORMATION DO WE COLLECT?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

HOW DO WE COLLECT INFORMATION?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

WHY DO WE COLLECT SUCH INFORMATION?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

HOW DO WE STORE, USE, SHARE AND DISCLOSE OUR SITE VISITORS' PERSONAL INFORMATION?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

covid-19 update

All products are sanitised before wrapping and packaging. When delivering in person safety measures will b

wholesale inquiries

Please submit all wholesale inquires to kateskrystals1111@gmail.com and we will do our best to meet your needs.

payment methods

We Accept the following method of payment

 

- Credit / Debit Cards

- PayPal

- Cash when local delivery has been organised. Please have correct change to hand.