SHIPPING POLICY

 

All orders are processed within 1 to 3 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Unfortunately potential delays due to a high volume of orders or postal service problems are outside of our control.

Shipping charges for your order will be calculated and displayed at checkout.

Free local delivery is available for orders over £10 within the Colne Area. For orders under £10, we charge £1 for local delivery.

Deliveries can be made from 9am to 2pm and 7pm to 9pm. Mon to Fri. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

Delivery is also available in the Surrounding areas of Colne. Please request at Checkout with a contact number.

International Shipping. At this time we do not ship Internationally. We are planning to add this service in the near future. Sorry for any inconvenience this may cause.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at kateskrystals1111@gmail.com or 07802-782908 with your name and order number, and we will look into it for you.

Return & Exchange Policy

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged, please email us as soon as possible at kateskrystals1111@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at kateskrystals1111@gmail.com or 

07802-782908

This does not affect your statutory rights.

Thank you.